Please note that you must have an ISDN modem to connect via ISDN mode and any normal modem will do for other connections.  Although we do not sell modems directly we do recommend several modem vendors who often have specials.

Setting up your dialup accelerator:

The dialup accelerator works by connecting a small program on your personal computer to a central server that compresses internet data for faster download. To use this service, you must first have and install the accelerator program (please ask our staff for the download location).

After you have the file, disable all your virus programs, then install the accelerator.

Install screen shots and common install issues. | Troubleshooting

Using a web browser:

No setup is required.  Activate your web browser after you logon and it will automatically work. 

Using a newsgroup reader:

The host address for usenet newsgroup readers will be provided to you when you setup your account. 

Using Your Email:

Your can use a POP email program or a web browser to view and compose email.

Any POP program will work, such as Outlook, Eudora, Pegasus, Internet Explorer or Netscape.  Your startup email lists the settings you need to use to access your email box.  It also includes links to Eudora and Outlook tutorials.  If you lost this startup email please contact us for these links.

Your startup email also list a web address where you can connect via webmail.

See the FAQ and Trouble shooting areas below for more helpful info on email.

Accessing your website account (if you have one):

Use an FTP or Telnet as described in the website hosting documentation section. 

Using v.92 Features:

If you are subscribed to a local number which has v.92 support and you have a v.92 modem then you can make use of v.92's enhanced features.  Some of these take place automatically.  You will instantly see up to a 60% increase in uploads and downloads and your logon time will be cut in half due to new handshaking protocols.

Advanced features such as modem-on-hold and call answering are dependant on you having call waiting from your phone company and on your modem's installation software (which comes with your v.92 modem).  If you can't make these features work you will need to contact your modem vendor.

v.92 account dial-ups are configured the same as other dial-ups.  Please refer to your operating system documentation links at the top of this page for info on setup.  Also, check out the FAQ and Troubleshooting sections below for more common questions. 

1.) Does your system support static Ip addresses or dynamic Ip addresses?

Our system allocates IP and DNS  connections on the fly when you logon, so it is fully dynamic.  This goes for all dialup and ISDN connections.  Static Ip's are available by special request.  For those users utilizing a MAC, we can easily provide you with DNS information if your system does not support dynamic DNS.

2.) Do your ISDN connections support dual channel connections?

Our ISDn connections support both one and two channel connections.

3.) Can I add extra email boxes to my dialup account?

Yes.  You are given 3 boxes free, however if you have other family members that need there own mailbox they can be added for a small fee.

4.) How do I know if you have V.92, ISDN or 56K dialup access in my area?

Look in our local numbers listings here.  All our numbers support 56K modem dialup connections.  If you are interested in v.92 or ISDN service, look through the search engine or number lists.  Numbers which support such features are easily identified.

Check in your local phone book if you don't know the local exchanges or towns in which you can call without a long-distance fee.  Your phone company normally lists these in the front of the phone book.

5.) Will my phone company charge me for ISDN service?

That depends based on your phone company.  Contact them for information.

6.) I can not connect with my ISDN router.  How do I rectify this?

Your router must support dynamic IP assignments.  We suggest contacting your manufacturer with our connection information (above) on hand to resolve any  problems.  All routers should work with our system if their software supports dynamic ISDN protocols.  In "some" cases we can provide you with non-dynamic DNS server settings.  Contact us if these are needed.

7.) A number is not available in my area, will it soon be?

Keep checking our lists.  They are updated monthly.  We cannot give you a definite answer when numbers will be added until they are added officially.  We also add entire new dialup networks from time to time so check the number page often.

8.) I am torn between your networks.

Don't worry.  If you choose a network and it does not suite you we can move you to another one.  Just let us know a few days before any month is up and we can easily switch you.

9.) Can I use all the numbers in a network or only my local number?

You can use all the numbers in your network, so if you travel you can have access to our network from other locations.

10.) If I am unhappy with a network, can I switch to one of your other ones?

Yes.  It is treated like a separate account.  Simply contact us a few days before any month is up and we can easily switch you on the 1st of the month.  Note: switching in the middle of a month can also be done but will incur additional charges.

11.) How do I get Modem-on-Hold to work?

Three things need to happen to get modem-on-hold to work. You need to connect to a v.92 local number with a v.92 modem.  You need to have your phone company activate call waiting on your line.  And you need software to support modem-on-hold.

The last part, the software, is the most important part.  All software is distinct for your modem, so if you can't get modem-on-hold to work you need to contact your modem vendor for a software update or for specific configuration instructions.  Modem-on-hold happens on your end (your PC) and as such it is your software that controls it.

12.) Do you sell modems?

No, we do not sell hardware.  We simply provide the connection point for your modem.  However, we do recommend several companies for modems.  You can connect to a normal dialup account via any 56K or less modem and to an ISDN account via any ISDN modem.  Click on those links to see what's currently offered from our recommend vendors.

Trouble Shooting:

1.) I get a 691 error when logging on:

This error denotes a password or username problem.  Make sure you are entering the exact username and password we gave you.  If you know you are, try to logon again in a few minutes.  During server upgrades or resets you may get this error and it will correct itself.

2.) I get a 650 error when logging on:

The server is likely undergoing brief maintenance.  Hang up and try to connect again.  Normally this problem will correct itself.

3.) I get a 635 error when logging on:

This is likely "not" a server problem.  It is more likely a configuration problem with your dialer's setup or with your computer.  Double check all of your setup configurations form the setup faq above.

4.) I can't sent mail:

Make sure your email program is using the SMTP setting we gave you.  If you know you are using the right SMTP setting and it is still not working please contact customer support.  Note: your SMTP setting will only work if you are logged on through us.

In an emergency where you can't send visit http://www.webcs.com/email.html and you can create a customer support ticket where you can communicate with us.  It is also recommended that you have a free email address available for emergencies (such as a hotmail address).

4a.) I could send mail during a logon but now I suddenly can't:

Usually see a sending denied error. For SPAM security reasons you may only initiate so many sends or receives during any hourly period.  This is in place to make sure someone is not using your account to mass mail bomb internet users.  If you are sending mail fine but suddenly can't, simply log off and log back on to your dialup account.  This will reset your connection and fix the problem.

Please note: you should not set your email program to check for email faster than every 4 minutes.

4b.) I could send mail in previous logon session but can't now:

Usually see a timeout or a reset error when sending. This is a rare error that occurs when the network has not updated an IP address block as we expand the network. To solve this simply goto WHATISMYIPADDRES and determine your current IP address. Then relay this information to us via our support relay. We will then inform the network of the abandoned IP address and fix your error.

4c.) I can't send mail to a specific user:

Usually see a specific sending denied error to the address sent. That user may be on a spam list.  This means someone has used his address to send advertisements through the internet and the address is locked out.  Pay attention to the boucne message you get, it may give you a clue which spam prevention organization needs to be contacted to clear the block.

Normally, this will clear itself up in a few days if the user does not spam again.

5.) I can logon via normal modem but not ISDN or vice versa:

Your account is either a normal dialup or an ISDN account.  It is not both.  Contact us if you want dual service, we can set you up with two accounts.

6.) My ISDN connects at 64K but not 128K

Some modems and routers can have problems connecting to some networks because of the way they are made.  If this occurs try experimenting with your settings.

Known fixes: Using the bandwith-on-demand feature of your modem or router can cause problems.  We suggest disabling this totally and using multi-link only. 

7.) I can logon to one network but not the other:

This is normal.  You only have access to the network you signed up for.  Make sure to check its access numbers.  Numbers on other networks will not work.

8.) Its the beginning of the month and my service just stopped working:

Did you pay your monthly bill on-time.  Please note that if payment is not received or your credit card does not go through your account may be suspended.  Simply contact us again for reinstatement which we can do easily.

9.) I signed up for service on the 15th, why was I billed on the 15th and at the end of the month:

We bill by the literal months that you access your account due to upstream provider agreements.  Thus, if you use an account any day in any month you are responsible for that entire month.  In this case you would be billed for the month you signed up in as well as the coming month of service.  Thus it is favorable for you to signup towards the beginning of any month.

10.) I am not connecting at 56K (56,000)

When you connect to the internet you likely see a connection speed (for example 43,333).  This is literal connection speed, not your true speed.  Your true speed is based on the compression you are using. So this is all normal.

Also note that speed is very dependant on the quality of your modem, your home's wiring and the local phone lines.  For instance, the simple mistake of having a TV cable wire crossing your phone line's path will slow down your connection.  In short, receiving a pure 56K flow is never truly possible.  In fact, phone lines can't carry over 53K by law.

11.) I am using a v.92 modem but do not connect faster?

When you connect to the internet you likely see a connection speed (for example 43,333).  This is literal connection speed, not your true speed.  Your true speed is based on the compression you are using.  So even using v.92, you will likely connect at the same rate, however, every bit that comes or goes contains more data due to compression.

Also note that speed is very dependant on the quality of your modem, your home's wiring and the local phone lines.  For instance, the simple mistake of having a TV cable wire crossing your phone line's path will slow down your connection.  In short, receiving a pure 56K flow is never possible.  In fact, phone lines can't carry over 53K by law.  v.92 and compression systems like it just make what you can get better because when bits uncompress you get more data.

12.) I get bad connections or drops during rain:

This is a common problem. Wet wires produce static.  If your telephone company has bad wiring rain will affect you.  You may also have a loose or old connection at the house.  We suggest calling the phone company to look into this.  They are usually responsible for all wiring up to the house.

13.) I am connected via v.92 but can't get modem-on-hold to work?

Three things need to happen to get modem-on-hold to work. You need to connect to a v.92 local number with a v.92 modem.  You need to have your phone company activate call waiting on your line.  And you need software to support modem-on-hold.

The last part, the software, is the most important part.  All software is distinct for your modem, so if you can't get modem-on-hold to work you need to contact your modem vendor for a software update or for specific configuration instructions.  It is not a problem with your connection, it is your software.