Dedicated Server Management Details
Managed Services are provided as follows on these servers as long as they have the PLESK or cPanel/WHM Control Panels.

NOTE: Management IS NOT provided on servers without control panels. (questions, please contact support)
Server Installation



Management Task
cPanel
PLESK
Control Panel Installation and update to the most recent version of the control panel which has been released as a stable version.
YES
YES
Server Kernel is updated to the most recent version which has been released by the particular operating system vendor in an RPM package.
YES
YES
Advanced Policy Firewall (APF) is installed and configured for best results with that particular control panel for general use. Standard service ports are left open and it can then be configured depending on what customer chooses to run on server.
YES
YES
YUM Configuration Updated and then a general Operating system software update is done while ensuring nothing is installed which causes problems with the installed control panel.
YES
YES
Additional IP Addresses that come with the server are assigned and setup so that domains can easily be assigned to them.
YES
YES
Nameservers for your primary domain are setup and configured to allow you to use them for any domain hosted on the system, all you have to do is register them at your domain registrar and they will work.
YES
YES
Server Hostname and Server Password set to what is requested on server setup.
YES
YES
NAMED Fixes to avoid DNS problems and Open DNS Server Disabled
YES
N/A
/tmp Hardened to ensure security of the system by preventing scripts executing anything that is stored here.
YES
YES
Apache is re-compiled to provide support for additional modules including curl, curlssl, mcrypt, openssl, gd, freetype, xml, zip
YES
N/A
ZEND Optimizer is installed to ensure maximum page loading efficiency and minimum bandwidth usage through apache.
YES
N/A
Control panel is configured to ensure maximum security and operating efficiency. Certain features and modules are disabled or re-configured to ensure server remains as stable as possible.
YES
YES
Brute Force Detection (BFD) software installed to provide basic mitigation and analysis of brute force attempts on the server from various services.
YES
YES
CHKRootkit installed to provide for trojan and rootkit exploits within critical files and services on the server.
YES
YES
RKHunter installed to provide for trojan and rootkit exploits within critical files and services on the server, between CHKRootkit and RKHunter the server should be well protected.
YES
YES
Mount Secondary Hard Drive if it exists and either configure them for backups or as additional domain storage depending on what customer wishes to use it for.
YES
YES
Reverse DNS (Pointer) records automatically added by us for the primary server IP address to the servers hostname to ensure services requiring this will function as expected from the moment you receive the server details.
YES
YES

Standard Support



Management Task
cPanel
PLESK
Control Panel Updated to latest version if it is not already configured for automatic stable updates. Just request a control panel update and this can be completed.
YES
YES
Software updates provided on supported standard system services as long as the control panel installed will support the update.
YES
YES
Server Kernel can be updated to the most recent version which has been released by the particular operating system vendor in an RPM package. Just put in a support request and it will be completed.
YES
YES
Reboots and Outage Issues completed and sent directly to datacenter the moment they are submitted. They are treated as top priority and we will do all we can to get the server back online in the fastest possible time.

If IP addresses are requested and justified we will automatically set them up on your server for you when assigning them to your account.
YES
YES
If a hardware problem is diagnosed we will correct it as quickly as possible in order to maximise your servers uptime.
YES
YES
Installation of any additional required Apache Modules, this means apache will be re-compiled to include the new module.
YES
N/A
Installation of any Perl modules that may be required in addition to those already on the system as standard.
YES
N/A
Basic Diagnosis of load related issues, we can investigate what is causing a server to crash or slow down and give you a point in the right direction as to what can be done to improve performance
YES
YES
Resolve common level one control panel or server problems (under 10 minute duration fixes....see below for advanced support fees).
YES
YES

Advanced Management



Management Task
cPanel
PLESK
Reverse DNS (Pointer) records can be configured for any IP addresses assigned to the particular server, they will then be updated in our system automatically.
YES
YES
System Monitoring is provided for all basic services, for HTTP service you can receive e-mail alerts as well as have an issue automatically opened with support if it goes down. For any other service you can be e-mailed if our monitor picks up it is down.
YES
YES

Additional Managed Services Available (see costs):



Management Task
cPanel
PLESK
Server Transfers. If you wish to do cPanel>cPanel account moves we are able to complete this for you. Price for this will vary based in server load, number of domains, size of domains and what those domains hold (e.g. databases are more complicated to move). Just request a quote from support!
$25+
N/A
System Restores. If you need to restore your server back to its default configuration we will do this for you upon request from the Control Center for a $30 one-time fee. We will carry out all the standard tasks we perform when you receive your server for the first time.
$30
$30
Design services:  We offer custom design services on a case-by-case basis.  Please contact support for details
$37/hr
$37/hr
Advanced Problem solving. If your technical problem goes beyond a simple level one fix (takes more than 10 mins admin time) we may request an additional fee for that particular issue in order to pay for the time it takes to correct. This will generally be less than $5 and you will be advised of this before any work is carried out.
$5+
$5+
Database Issues. If you have any issues relating to MySQL databases, backing up, restoring, moving, then these requests will be handled by our database engineer and will likely be assessed a $3 fee per issue if you authorize the work be carried out.
$3+
$3+
Script Problems. If you are having problems with scripts not working correctly on your server we can attempt to resolve this for a fee of $5 per issue. Note this is not a programming service, we assume the script WILL run correctly on other servers and will attempt to configure your server to be able to run it.
$5+
$5+